Three Tactics to Transform a Call Center into a Care Center
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
By Kim Houlne There’s nothing like real-world experience to put on-demand customer service in proper perspective. To gain more insight, Working Solutions recently surveyed several … Read more
By Jill J. Johnson A key component of effective target marketing involves developing deep insight into how the decision-making process influences your prospects to make … Read more
By Tra Williams Everyone has experienced this scenario at one time or another. What you thought was going to be a simple, everyday transaction for … Read more
Pursue Big-Picture Solutions, Not Incremental Improvements By Peter Lyle DeHaan, PhD There’s a lot of talk about customer experience and ways to enhance it. Though … Read more
By Charu Raheja, PhD Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more
Call Centers That Switch between Multiple Channels Enhance Customer Experiences By Steve Newell Changing trends to the contact center arena is a response to changes … Read more
Customer Experience Is More Than a Buzzword—It’s the Path to Success By Peter Lyle DeHaan, PhD People love to share their stories about their experiences … Read more
By Daymon Smith As the healthcare landscape shifts toward a value-based care model, consumers and patients are taking more responsibility for their individual health. The … Read more
By Tom Cunningham If you took a random survey of companies across the globe and asked them if they had a great customer service department, … Read more