Disaster Planning and Recovery

By Gary A. Pudles The key to effective disaster response is people, well-trained, quick-thinking employees that carry out the procedures and who go beyond the … Read more

By Gina R George Disaster planning is rather like flossing. We all know we should, but what we know and what we do are often … Read more

By Paul Hrabal There is no doubt that there is a new focus on business continuity and data protection. The impact of recent world events, … Read more

Most call centers know the importance of having a good and reliable backup power source. Unfortunately not all centers have taken steps to obtain that … Read more

By Jim Becker Not every disaster is as horrific as the World Trade Center, but Call Centers can also be affected by lightning, fire, water … Read more

By Don Benton Late last year I upgraded my 10 operator positions to PC’s. The PC’s consume more power than the terminals I was using … Read more