By Nicole Limpert The ever-increasing threats from natural and human-caused disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. … Read more
By Kathy Sisk In my forty years in the call center industry, I have gone through many challenges, but none as distressing as in the … Read more
You Can’t Schedule for the Unexpected, but That’s No Excuse to Be Unprepared By Peter Lyle DeHaan, PhD Traffic at many call centers fluctuates with … Read more
By Nicole Limpert Despite the care most of us take to protect our credit card information, credit card fraud is the most common form of … Read more
Texas-Based Call Center Reflects on the Trials and Tribulations of Hurricane Harvey By Kevin Ryan The first question often asked when a serious storm approaches … Read more
By Michael Dozier Disaster can strike your business at any time and in a variety of ways. Once an effective, well-designed, and professionally managed telephony … Read more
By Alan Creighton More than a month after Hurricane Sandy hit, reports show that telecom service disruptions were recorded in 158 counties and ten states … Read more
By Donna Fluss As Hurricane Sandy bore down on the East Coast, I was reminded of the importance of disaster recovery (DR) and business continuity … Read more
By Nicolas D’Alleva Disasters that may potentially disrupt your call center can manifest themselves in different ways. In today’s world of heightened customer expectations and … Read more
By George Mwangi With the rise of extreme weather in recent years, have you given thought how your business would survive a major disaster? Many … Read more