Mind your Business: The First Time Buyer
By Steve Michaels Question: I am considering purchasing an answering service. I am a first time buyer, and I am aware of the importance of … Read more
Financial Articles
Cashing Out Your Hidden Business Assets
By Rhona Sacks, JD, MBA, CLU Your successful teleservices company is more than just your most valuable capital asset – it represents the realization of … Read more
Mind Your Business: The Value of EBITA
By Steve Michaels Q. I have been under the impression that telemessaging services are always sold by using a multiple of monthly revenue. A … Read more
Financial Benchmarking for Your Business
By Ray Shaw Over the past several years, owners of telemessaging call centers have shown increasing interest in comparing their call handling statistics, financial data, … Read more
Profiting from Disaster: How to Ethically Make Money During a Crisis
By Maurice A. Ramirez When a disaster strikes–whether it be a hurricane, earthquake, flood, terrorist attack, or some other devastating event–many businesses are eager to … Read more
Headset Management: An Oft Untapped Savings Source
By Dr. Jon Anton and Cory Gideon Gunderson While the cost of even the highest quality headsets is low when compared with call center staff … Read more
Can PayPal Be Your Pal?
By Laura Alexander She had spent all afternoon searching online for it. She had finally found it. It was the perfect gift for her Aunt … Read more
Bankruptcy Basics for Creditors
By Mike Wilson J.D. When debtors are unable to pay their debts, they may seek relief by filing bankruptcy in federal court. The three most … Read more
TAS Tips – Unprofitable Accounts
By Steve Michaels The following is an ongoing segment detailing real life transactions between buyers and sellers in the industry. Here is an example of … Read more
The Dollars and Sense of Tax Planning
By Ronald S. Niemaszyk According to the Internal Revenue Service (IRS), tax returns showing more than $50,000 in adjusted gross income made up only 27 … Read more