What Is Artificial Intelligence’s Place in Your Call Center?
Make an Informed Decision about Implementing AI By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI). You probably also … Read more
Healthcare Call Center Articles
How Can Your Contact Center Help the Homelessness in America?
By Traci Haynes Homelessness in America occurs in every state and has many causes. According to the January 2017 Point-in-Time (PIT) count by the National … Read more
Secure Texting Helps Create Effective HIPAA-Compliant Communication
By Ravi K. Raheja, MD Once a call center triage nurse has done an initial evaluation on a patient, there are times when the protocol … Read more
The Critical Role Hospital Call Centers Play During and After a Catastrophe
By Nicole Limpert The ever-increasing threats from natural and human-caused disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. … Read more
How Telephone Triage Nurses Act as An Extension of Physicians and Practices
By Ravi K. Raheja, MD In an era where there are multiple sources of medical advice and people frequently use Google to get answers, telephone … Read more
The Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers
By Nicole Limpert Those in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained … Read more
The Importance of a Secure Messaging Platform
By Nicole Limpert COVID-19 has made huge impacts on our health and day-to-day life throughout the world. The virus has been overwhelming to all, but … Read more
Preparing Your Contact Center for a Pandemic
By Donna Fluss As the coronavirus pandemic fills the news headlines, contact centers are striving to continue to deliver service to their customers. Many companies … Read more
Healthcare Call Centers Help Bring Care to the Medically Underserved
By Nicole Limpert A person who is medically underserved is someone who does not have health insurance. Estimates from the Centers for Disease Control and … Read more
Use Telehealth to Extend Healthcare and Save Money
By Nicole Limpert The Health Resources Services Administration (HRSA) defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical health … Read more