Make an Informed Decision about Implementing AI By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI). You probably also … Read more
By Traci Haynes Homelessness in America occurs in every state and has many causes. According to the January 2017 Point-in-Time (PIT) count by the National … Read more
By Nicole Limpert The ever-increasing threats from natural and human-caused disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. … Read more
By Ravi K. Raheja, MD In an era where there are multiple sources of medical advice and people frequently use Google to get answers, telephone … Read more
By Nicole Limpert Those in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained … Read more
By Nicole Limpert COVID-19 has made huge impacts on our health and day-to-day life throughout the world. The virus has been overwhelming to all, but … Read more
By Donna Fluss As the coronavirus pandemic fills the news headlines, contact centers are striving to continue to deliver service to their customers. Many companies … Read more
By Nicole Limpert A person who is medically underserved is someone who does not have health insurance. Estimates from the Centers for Disease Control and … Read more
By Nicole Limpert The Health Resources Services Administration (HRSA) defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical health … Read more