Of all the exciting advances in medicine, one falls outside the traditional scope of new drugs, innovative procedures, or revealing research. This development is in … Read more
Call Centers that process calls for the healthcare industry have the same needs as other call centers, plus more. These call centers handle a variety … Read more
By James M. Ballard Call centers that handle protected health information need a strategy for meeting the government security and privacy mandates of HIPAA (the … Read more
By Joseph Sameh According to the results of the April 2001 Harris Interactive survey, people are accustomed to using the Internet for customer self-service. Customers … Read more
By Mike Wilson J.D. The January 2002 issue of Connections Magazine gave an overview of the Health Insurance Portability and Accountability Act and explained that … Read more
By Joseph Sameh Nationally, medical telemessaging service has a problem. Typically, when a person purchases a service, there is a perceived notion of value gained … Read more
By Luanne Sorenson Call Centers interested in providing contracted services to health care providers will have a competitive advantage if they are familiar with HIPAA … Read more