By Abena Sanders As a call center manager, finding an Equal Employment Opportunity Commission (EEOC) charge in your inbox may cause fear and confusion. Is … Read more
By Kevin Hegebarth Despite the continued soft economy, contact center hiring has remained strong. According to Saddletree Research, the contact center industry has added over … Read more
By Jim Kohlenberger As Americans, perhaps the single biggest challenge facing us today is generating new jobs here in our own country. In times of … Read more
By Luis Echevarria Direct response is a scripted environment, but every client would love to know they have an army of agents who think for … Read more
By Peter Lyle DeHaan, PhD With the unemployment rate running so high, businesses needing to hire find themselves in a “buyer’s market.” There are plenty … Read more
By Claudia Timbo Typically, the best person to go to when seeking help is someone who has been there before. At Corporate Call Center (CCC), … Read more
By David Ostberg, PhD Just as frontline call center agents are highly influential in forming lasting, positive impressions, high agent turnover rates significantly damage a … Read more