Human Resource Articles

By April Forer In an employee market it is difficult to hire and retain loyal employees. When there are labor shortages, you must up your … Read more

By Tom Marsden We all know it: call centers are a tricky place to work long term. Managing inbound customer complaints is no one’s favorite … Read more

By Donna Fluss Employee engagement is an important topic to me. Prior to becoming a consultant, I spent fourteen years building and managing contact centers, … Read more

By Robert Cowen Two popular restaurants, Applebee’s and McDonald’s, both offer incentives to their customers. Applebee’s wants customers to complete a survey indicating how they … Read more

By Abena Sanders Harassment in the call center is disruptive to both employee morale and an employer’s bottom line. While sexual harassment has assumed a … Read more

By Abena Sanders In today’s overly litigious workplace, the act of terminating an employee has become a high-risk proposition. As the employment landscape grows bleaker … Read more

By Steve Michaels Q: “If an employee signs a non-compete agreement and the company is purchased, is this agreement passed on to the new owner?” … Read more