Interviews

Melissa Moffett is the VP, Customer Service, at Machias Savings Bank. At The Future Contact Center Summit, January 26-30 in Orlando, Melissa will lead a … Read more

Ingrid Lindberg is the Chief CX Officer of Prime Therapeutics. At The Future Contact Center Summit, January 26-30 in Orlando, Ingrid will be sharing a … Read more

Interview with Andy Yasutake, Head of Global Customer Operations at LinkedIn  Andy Yasutake is the Head of Global Customer Operations at LinkedIn. At The Future … Read more

By Peter Lyle DeHaan As covered in this issue of Connections Magazine, the ATA announced that longtime board member Phil Grudzinski has been named its … Read more

By Ann Byle Rafael Manzon has spent nearly a decade contributing to the contact center industry as part of the ATA. Now he puts his … Read more

Connections Magazine: Marcy, congratulations on being named chair of the 2006 ATSI convention. What is in store for attendees at this year’s convention? Marcy Hewlett: … Read more

Gary Tedrick became the president of ATSI (Association of TeleServices International) at their annual convention, which was held in Vancouver, this past June. As Gary … Read more

Dr. Jon Anton (also known as ‘Dr. Jon’) is the director of benchmark research at Purdue University’s Center for Customer-Driven Quality. He specializes in enhancing … Read more

Connections Magazine checked in with ATSI Convention Chair Lori Jenkins. After a successful convention in 2002, Lori reprised her role as convention chair in 2003. … Read more

Connections Magazine: Tedd, congratulations on becoming president of ATSI (Association of TeleServices International). What are your plans for your tenure as president? Tedd Smith: Thanks, … Read more