How HIPAA and HITECH Will Affect the Call Center
By Charlene Glorieux If your call center deals with medical accounts, significant changes are coming. Not only is ARRA (the “Stimulus Act”) pumping millions of … Read more
By Charlene Glorieux If your call center deals with medical accounts, significant changes are coming. Not only is ARRA (the “Stimulus Act”) pumping millions of … Read more
By Angela Morris and Sara Komen This year, 2008, is a major political year. Hundreds of call centers are making millions of phone calls for … Read more
By Zachary Rice As Homer Simpson once claimed, “Remember, as far as anyone knows, we’re a nice, normal family.” Well, unbeknownst to me, too many … Read more
By Zachary Rice Do you remember that regular season game between the Outbound Intruders and the State/Federal Regulators? If you missed the infamous gridiron battle, … Read more
By Patricia S. Eyres It is a frustrating fact that even poorly performing employees often win lawsuits for discrimination or wrongful termination. They often claim: … Read more
By Mike Wilson The Junk Fax Prevention Act of 2005 was signed into law by President Bush on July 9, 2005. It has some features … Read more
By Gary A. Pudles and Brendan Read Music and messages-on-hold, collectively referred to as MOH, has been a key part of telemessaging call centers for … Read more
By Laura Alexander Everyday, our businesses and personal lives are infiltrated by unwanted advertisements via every aspect of communication. The most publicized avenues for blocking … Read more
By Joseph Sanscrainte No industry has been more regulated over the past five years than outbound teleservices. Let’s face it — the launch of the … Read more
By Patricia S. Eyres Despite increased attention on harassment prevention in the business world, claims of workplace harassment have remained relatively steady and jury awards … Read more