Quality Contact Solutions, Inc. (QCS) announced that Julie Kramme, director of sales and AJ Windle, director of client engagement have earned their Customer Engagement Compliance … Read more
Leveraging Third-Party App Technology By Darlene Campbell Technological advances continue to amaze me as I have watched the definition of service evolve over the past … Read more
By Guy Dilger For many business leaders, branding means the company logo, website, sales material, direct marketing, social media, and online content. Devoting resources and … Read more
Get Real with On-Demand, Virtual Contact Center Solutions By Kim Houlne Forget real time. Business today runs on get-real time. Enabled by in-the-moment experiences. Catering … Read more
Chatbots could follow the path of IVR, a once-promising technology that earned customer ire through poor implementation By Peter Lyle DeHaan, PhD I don’t often … Read more
By Bonnie Landis The call center agent’s best friend is their headset, but choosing the right headset for your call center or office staff can … Read more
By Donna Fluss In many customer service contact centers, the interactive voice response (IVR) system handles approximately 55 to 95 percent of the calls, depending … Read more
By Greg Bush From a customer experience perspective, a quality interaction is everything. How many times have you spoken with contact center agents and wondered … Read more