Amtelco Announces New Software Release
Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, announces the release of Intelligent Series 6.0. MCFARLAND, Wisconsin – March 30, 2026 … Read more
Technology Articles
Agentic AI: Understanding Intelligent Automation
Agency, autonomy, and the orchestration of intelligent enterprise systems By Donna Fluss Agentic AI has many definitions, and how it is understood and explained varies … Read more
Reducing Customer Churn
Key Strategies for Retaining Business and Preventing Defections By Peter Lyle DeHaan, PhD Businesses focus on sales and marketing efforts to grow their operations and … Read more
How AI Answering Services Are Changing the Way Small Businesses Handle Calls
By Lance Brandon AI-powered answering services are quickly becoming the frontline for modern businesses. Instead of missed calls, clunky phone trees, or expensive live coverage, … Read more
Replacing Outdated Call Center Scripting Processes
By Nicole Limpert Call centers have traditionally used printed scripts in binders as a way to standardize and guide agent-caller interactions. Paper-based systems are prone … Read more
Built on nnovation, Backed by Tradition
Amtelco is a family-owned software company devoted to providing immediate and accurate communication solutions built on innovation and backed by tradition. Amtelco’s mission is to … Read more
New Quality Management Solution for Contact Centers Promises up to 99% Coverage
Workforce analytics provider Insightful.io has launched a new Quality Management (QM) module for contact centers, with the potential for up to 99% coverage. Doing quality … Read more
First Orion Launches Protect+, Safeguards Businesses from Inbound Spam and Scam Calls
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, … Read more
Contact Center Key Technology Trends for 2025: AI Leads the Charge
By Donna Fluss Based on findings from a recent DMG Consulting survey, 2025 is shaping up to be an excellent year for technology investments in … Read more
AI-Generated Calls: Telecom’s Next TCPA Frontier?
By Jared M. Tully and Blake N. Humphrey The world is abuzz about “artificial intelligence” and its potential to revolutionize how people live, work, and … Read more