A Complete Call Center System in the Cloud
By Wayne Scaggs The purpose of a call center system in the cloud is providing a more efficient method of receiving raw data, processing that … Read more
By Wayne Scaggs The purpose of a call center system in the cloud is providing a more efficient method of receiving raw data, processing that … Read more
By Alleli Aspili Nowadays you’ll be hard pressed to find consumers without a smartphone in their hands. In the United States alone, mobile analytics company … Read more
By Bob Brittan The call center industry experienced a disruptive technology change forty years ago with the availability of the first ACD (Automated Call Distribution). … Read more
By Dennis Cox Darwin would have felt at home in a modern contact center: He would have been able to study its constantly evolving nature … Read more
By Jeff Fotta Telephone marketing laws have always been complicated and hard to follow. Recently the Federal Communications Commission (FCC) proposed changes to the “Do … Read more
By Kevin Beale Soft switching is an industry development that has been gaining momentum over the last few years. Amtelco has been focused on soft … Read more
By Matt Lautz Most everyone would agree that when it comes to modern customer care, technology is integral to service delivery. But that doesn’t mean … Read more
By Michael Oristian Unexpected events can wreak havoc on an enterprise. Storms affect airlines, high winds affect electrical utility companies, and icy roads, flooding, or … Read more
By Chuck Ciarlo Evolution, whether referring to biology or business, means a slow, gradual process. This is not an article about the evolution of the … Read more
By Donna Fluss The workforce optimization (WFO) market is at a turning point, and much of the groundwork to support the next-generation contact center is … Read more