Give Them What They Want
By Dan Nordale Due to the proliferation of connected devices — PCs, phones, smartphones, tablets, and game consoles — consumers across all demographics share a … Read more
By Dan Nordale Due to the proliferation of connected devices — PCs, phones, smartphones, tablets, and game consoles — consumers across all demographics share a … Read more
By Luis Echevarria On a regular basis, most of us log into one of the many social media outlets – LinkedIn, Facebook, or Twitter, to … Read more
By Fred A. Brown Text messages, tweets, status updates, instant messages. Consumers are accustomed to sharing their views with the world with the push of … Read more
By Clinton Fitch Like many aspects of communications and technology, the call center is in the midst of tremendous changes. Some of these have resulted … Read more
By Al Scaife The daily news proclaims positive changes in our economy. Businesses are reporting improved profits and/or increased sales that are better than they … Read more
By Tom Goodmanson Generation Y, also known as millennials, are getting their fair share of attention with respect to today’s workplace and their place in … Read more
By Aviv Marom IP (Internet Protocol) contact center opportunities are multiplying as customers are beginning to understand the underlying benefits of using IP-based contact center … Read more
By Tom Sheridan In February, I had the opportunity to travel to Uganda, Africa, to work on the expansion of an elementary school in Lukaya … Read more
By Joe Jacoboni The call center industry has transformed and evolved over the last decade; it has moved away from a focus on customer service … Read more
By Kevin Beale I think it’s human nature to find things to keep ourselves busy, and I’m certainly no exception to that rule. I always … Read more