CAM-X 2006 Award of Excellence Program

By Linda Osip

The Canadian Call Management Association (CAM-X Award of Excellence program is a “mystery caller” program that offers members the opportunity to have their call center agents evaluated by an independent panel of judges over a six-month period. The mystery callers will conduct test calls based on the client profile information that members provide when registering to participate in the program.

At the completion of the program, two independent judges listen to recordings of the test calls to assess a score based on a predetermined point scoring process. Only companies who achieve an overall score of 80 percent or higher will receive the Award of Excellence, presented at the CAM-X Annual Convention & Trade Show. Multiyear winners are also recognized for their cumulative achievement of this recognition, a testament to their ongoing, consistent quality year after year.

Connections Magazine salutes this year’s participants and congratulates the following call centers who have been awarded the Award of Excellence for 2006:

Year 17 – Diamond Award
Canpage Communications Ltd., Cornwall, ON

Year 14 – Diamond Award
Re: Messaging Solutions Inc., Abbotsford, BC
Tigertel / UTR, Toronto, ON

Year 12 – Diamond Award
Metrolert Ltd., Ottawa, ON
Answer Plus Inc., Hamilton, ON

Year 11 – Diamond Award
Teleconnect International, Wetaskiwin, AB

Year 10 – Diamond Award
TAS Communications, Belleville, ON
Tele-Page, Montreal, QC
PDL Mobility & Call Centre, Calgary, AB

Year 9 – Sapphire Award
Select Call Centre, Edmonton, AB
Answer Plus Inc., Toronto, ON
Connections Call Center, Squamish, BC

Year 8 – Ruby Award
Extend Communications Inc., Brantford, ON

Year 7 – Emerald Award
Kelcom Telemessaging, Windsor, ON
Select Communications Inc., Grande Prairie, AB
Alliance Wireless Communications, Kingston, ON

Year 6 – Pearl Award
Intercon Messaging Inc., Drayton Valley, AB

Year 5 – Gold Award
24-7 InTouch, Regina, SK

Year 4 – Silver Plus Award
Select Call Centre, Red Deer, AB
Encore Telesolutions, Barrie, ON
Central Communications, Welland, ON
Select Call Centre, Calgary, AB
Jarvis Business Centre Inc., Kelowna, BC

Year 3 – Silver Award
FineLine Solutions, Winnipeg, MB
Telelink Call Centre Inc. St. John’s, NL

Year 2 – Bronze Award
Extend Communications Inc., Cambridge, ON
ACT Teleservices, Newington, CT
Focus Telecommunications, Inc., Burtonsville, MD
Tigertel / UTR, Montreal, QC
Combined Communications, Inc., Bowling Green, KY
Answer 1 Communications, Phoenix, AZ
Integrated Messaging Inc., Winnipeg, MB
Linton Telephone Answering Service, Dorval, QC
HMC Communications Inc., Halifax, NS
Tigertel / UTR, Nanaimo, BC

Year 1 – Award of Excellence
Direct Line Tele Response, Berkeley, CA
Appletree Answering Service, Inc., Portland, ME
On Call Message Centre, Ottawa, ON
Tigertel/UTR, Calgary, AB
Directors’ Choice, St. John, NB
Answer Quick, Louisville, TN
Tigertel/UTR, Richmond, BC
Appletree Answering Service, Inc., Wilmington, DE
PDL Mobility & Call Centres, Cornwall, ON
Tigertel/UTR, Red Deer, AB
Appletree Answering Service, Inc., Anaheim, CA
Scotia Business Centre, Bridgewater, NS
Time Communications, St. Paul, MN
Tigertel/UTR, Oshawa, ON
Infinity Telecentre, London, ON
Finning (Canada), Edmonton, AB
Appletree Answering Service, Inc., Reston, VA
Aamcom, Redondo Beach, CA
Tigertel/UTR, London, ON
Concorde Communications, Los Angeles, CA
DCAS, Tuscaloosa, AL
All Call Communications, Georgetown, ON
Keener Communications, Inc. Richmond, VA

[From Connection Magazine December 2006]