The December 2006 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Connections Magazine Buyers Guide (updated annually)- Standard Operating Procedure
- Call Center Automation
- Securing Your VoIP Calls
- CAM-X 2006 Call Centre Award of Distinction
- CAM-X 2006 Award of Excellence Program
- How Not to Market to Hispanics
- ASTAA Conference Report
- Things Your Callers Never Want to Hear
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]