CAM-X 2006 Call Centre Award of Distinction

By Linda Osip

The Canadian Call Management Association (CAM-X) Call Centre Award of Distinction program focuses on Customer Relationship Management (CRM), courtesy, etiquette, and professional call handling. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. Calls are judged by two independent judges using a predetermined point scoring criteria.

Connections Magazine salutes this year’s participants and congratulates the following call centers who have been awarded the Call Centre Award of Distinction for 2006:

  • Tigertel / UTR, London, ON, Canada
  • Appletree Answering Service, Inc., Anaheim, CA, USA
  • Extend Communications Inc., Brantford, ON, Canada
  • Tigertel / UTR, Oshawa, ON, Canada
  • 24-7 Intouch, Regina, SK, Canada
  • Answer Plus Inc., Toronto, ON, Canada
  • Focus Telecommunications, Inc., Burtonsville, MD, USA
  • Tigertel / UTR, Montreal, QC, Canada
  • PDL Mobility & Call Centres, Calgary, AB, Canada
  • Re: Messaging Solutions Inc., Abbotsford, BC, Canada
  • Tigertel / UTR, Toronto, ON, Canada
  • Telelink Call Centre Inc., St. John’s, NL, Canada
  • Neteller, Calgary, AB, Canada
  • Intercon Messaging Inc., Drayton Valley, AB, Canada
  • Tigertel / UTR, Calgary, AB, Canada
  • Integrated Messaging Inc., Winnipeg, MB, Canada
  • Answer 1 Communications, Phoenix, AZ, USA
  • Appletree Answering Service, Inc., Portland, ME, USA
  • FineLine Solutions, Winnipeg, MB, Canada

[From Connection Magazine December 2006]