Each year, CAM-X (The Canadian Call Management Association; www.camx.ca) recognizes call centers that have achieved and maintained distinction and excellence. This achievement puts them among the top call centers worldwide.
The CAM-X Call Centre Award of Distinction addresses Customer Relationship Management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. This is a “mystery caller” program, with calls evaluated by two independent judges using a predetermined scoring criteria; successful participants must receive a score of 80 percent or higher. The 2007 Call Centre Award of Distinction winners are:
- FineLine Solutions, Winnipeg, MB
- Focus Telecommunications, Inc., Elderburg, MD
- Tigertel/UTR, Toronto, ON
- Intercon Messaging Inc., Drayton Valley, AB
- Answer 1 Communications, Phoenix, AZ
- IMI, Winnipeg, MB
- Tigertel/UTR, Montreal, QC
- Extend Communications Inc., Brantford, ON
- 24-7 Intouch, Regina, SK
- Direct Line Teleresponse, Berkley, CA
- Tigertel/UTR, Nanaimo, BC
- Telelink Call Centre Inc., St. John’s, NL
- Re: Messaging Solutions Inc., Abbotsford, BC
- Time Communications, St. Paul, MN
- PDL Contact Centres, Calgary, AB
- Tigertel/UTR, Oshawa, ON
- Appletree Answering Service, Portland, ME
- Answer Plus Inc., Toronto, ON
- Connections Call Center, Squamish, BC
[From Connection Magazine – November 2007]