The November 2007 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
VoIP: What’s In It for Me?- VoIP Case Study: The JCF Story
- VoIP in Action
- From the Publisher: A Moment of Clarity
- Mind Your Business: The Value of EBITDA
- Cashing Out Your Hidden Business Assets
- ATA Convention ICE Cools the Arizona Desert
- What Is Telemanagement?
- The CAM-X 2007 Call Centre Award of Distinction
- The CAM-X 2007 Award of Excellence
- Attention-Catching Customer Service Depends on People
- The Road to an All IP Telephony Network Is Paved with SS7
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]