ATSI Award of Excellence Winners 2009

The ATSI Award of Excellence program provides a quality control assessment of telemessaging call centers. It measures over 400 data points for each participating company. Those call centers achieving an overall score of 80 percent or greater earn the ATSI Award of Excellence. The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a verification of their ongoing attention to providing consistently high quality. This year’s Award of Excellence recipients are:

Thirteen Years
Michigan Message Center, Kalamazoo, MI
Rochester Telemessaging Center, Rochester Hills, MI

Twelve Years
Business Connections, Salem, OR
AnswerNet, Phoenix, AZ
MedCom Professional Services, Inc., Levittown, PA
Fallon Communications, Houston, TX
Hastings Communication Services, Inc., Austin, TX

Eleven Years
On Call Centre Inc., Ottawa, ON
A Better Answer, Plano, TX

Ten Years
Pro Phone Communications, Inc., Muskegon, MI
T.A.S. Communications, Madison, WI

Nine Years
Tel-Us Call Center, Inc., Beverly Hills, CA
Answer-All Secretarial Service, Inc., Westminister, CO

Eight Years
An*ser Services, Green Bay, WI
Answer Midwest, Inc., Alton, IL
Direct Line Tele Response, Berkeley, CA
ACT Teleservices, Newington, CT
Omni Communications, Carrollton, GA
Continental Message Solution, Inc., Columbus, OH

Seven Years
Tab AnswerNetwork, Santa Ana, CA
Berkshire Communicators, Inc, Pittsfield, MA
AAMCOM, Redondo Beach, CA
Answer Quick, Louisville, TN
Corporate Message Services, Inc., Savannah, GA
A Better Answer, Houston, TX

Six Years
Alliance Wireless Communications, Kingston, ON
Antietam Call Center, Hagerstown, MD
CallStar, St. Petersburg, CA
Personalized Communications, Inc., Duncanville, TX
Port City Communications, Inc., Port Huron, MI
Medfone, Inc., Wantagh, NY
Contact One Call Center, Tucson, AZ
Dexcomm, Lafayette, LA
Telelink Call Centre, St. John’s, NL
Appletree Answering Service, Portland, ME
Extend Communications Inc, Brantford, ON
CallNet Call Center Services, Bloomington, IN
A Better Answer, Hurst, TX
Answer 1 Communications, Phoenix, AZ

Five Years
Communications Network, Inc., Muncie, IN
Telecom Answering Service, Homewood, IL
Messages & more, Inc., Flagstaff, AZ
Central Communications Inc., Norwalk, CT
Finger Lakes Answering Service, Auburn, NY
Communications Group, Syracuse, NY
Alert Communications, Ventura, CA
All-Ways Communications, Hagerstown, MD
Answer Excellence, Clearwater, FL
Extend Communications Inc., Cambridge, ON
Answer Center, Virginia Beach, VA
AnswerTel of Athens, Inc., Athens, AL
Focus Comm Center, Eldersburg, MD
Spectrum Communications Services, Inc., Brookfield, WI
Appletree Answering Service, Wilmington, DE
A Statcall, Alexandria, VA

Four Years
Alphapage, LLC, Denver, CO
The Message Center, San Antonio, TX
Santa Cruz Answering Service, Santa Cruz, CA
King Communications, Saginaw, MI
King’s Telemessaging Services, Shreveport, LA
Holy Redeemer Medical Messaging, Meadowbrook, PA
Ambs Call Center, Jackson, MI
Medical TeleCommunications, Englewood, CO
A Better Connection, Inc., Gilbert, AZ
American MediConnect, Chicago, IL
Business & Professional Exchange, Inc., Beverly, MA
Call Experts, Charleston, SC
All Call Communications, Georgetown, ON
Medcom Professional Services Inc, Allentown, PA
Executive Services, Pueblo, CO
Information Communications Group, Leawood, KS
A Better Answer, Inc., Bel Air, MD
Answering Advantage LLC, Memphis, TN
Appletree Answering Service, Pensacola, FL
Appletree Answering Service, St. Louis, MO
MedConnectUSA, Las Vegas, NV
Ansaphone Service, Inc., Quincy, MA
Main Line Telecommunications, Aston, PA

Three Years
Cosmopolitan Medical Communications, Phoenix, AZ
AnswerNow, Phoenix, AZ
Answer, Inc., Lakewood, CO
Action Telephone Exchange, Rochester, NY
Keener Communications, Inc., Glen Allen, VA
AnswerOne Inc., Brooklyn, NY
AnswerPro Limited, Mission, KS
TigerTel, Oshawa, ON
TigerTel, Richmond, BC
TigerTel, Vancouver, BC
Appletree Answering Service, Anaheim, CA
Appletree Answering Service, Reston, VA
IPN Message Center, LaPorte, IN

Two Years
Tele-Page, Montreal, QC
JAM, Borhamwood, Herts, UK
Connections Call Centre, Squamish, BC
LaBell Exchange, Santa Ana, CA
Crocker Communications, Inc., Greenfield, MA
Tel-Excel, San Diego, CA
A Quality Answering Service, Hudson, FL
AV Lauttamus Communications, Inc., Weirton, WV
Medcom Professional Services Inc., New Holland, PA
Nationwide Inbound, Inc., Freeport, IL
Quick Connections, Greenbelt, MD
Always On Call Answering Service, LLC, Concord, NH
Associated Call Centers, Levittown, PA
TigerTel London, London, ON
Appletree Answering, Cincinnati, OH
The Answer Network, Roanoke, VA
Network One Communications, Tampa, FL

One Year
Central Answering Service, Inc., Riverside, CA
A-B Communications, Novato, CA
Sunshine Communication Services, Coral Gables, FL
MASCO Services, Inc., Boston, MA
Pronto Connections, Inc., Chicago, IL
Time Communications, Saint Paul, MN
Answer Plus, Inc., Clive, IA
Monroe Telephone, Beaumont, TX
Answer Plus, Las Vegas, NV
Appletree Answering Service, Kansas City, MO
Appletree Answering Service, Houma, LA
Appletree Answering Service, San Juan, PR
Northern Communications, Sudbury, ON
The Legacy Connection, Tuscaloosa, AL
Prestige Communications, Riverdale, GA
Secretariats, Inc., Norfolk, VA
Global Response Corp., Margate, FL

[From Connection Magazine Jul/Aug 2009]

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