The July/August 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
A Scrip for Scripts- Scripting a Better Work Environment for Your Agents
- Call Scripting Software: The Key to Agent Automation
- From the Publisher: Effective Change Management
- ATSI Learning By Association Sharing Award
- Mind Your Business: Why Should I Pay a Broker?
- Asterisk and the Evolution of Telephony
- At Home Agents Pros and Cons
- ATSI Awards Recap
- ATSI Call Center Award of Distinction
- ATSI Award of Excellence
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]