ATSI 2011 Call Center Award of Distinction Winners

The ATSI (Association of TeleServices International) Call Center Award of Distinction program focuses on and evaluates customer relationship management (CRM), courtesy, etiquette, and proper call techniques of teleservice call center agents. The program assists outsourcing call centers in assessing, controlling, and improving the quality of service provided to their call center clients. Through this third-party evaluation, recipients of the Call Center Award of Distinction are independently verified as leaders in the call center industry. This year’s 23 Call Center Award of Distinction winners, listed alphabetically, are:

  • Answer 1 Communications, Phoenix, AZ
  • Answer Quick, Louisville, TN
  • Appletree Answering Service, St. Louis, MO
  • Appletree Answering Service, Wilmington, DE
  • Appletree Answering Service, Portland, ME
  • Appletree Answering Service, Chicago, IL
  • Appletree Answering Service, Anaheim, CA
  • Appletree Answering Service, Cincinnati and Dayton, OH
  • Contact One Call Center, Inc., Tucson, AZ
  • Extend Communications Inc., Brantford, ON
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Mobile Messenger, Los Angeles, CA
  • One World Direct, Mobridge, SD
  • Pronto Connections, Chicago, IL
  • Spectrum Communication Services, Inc., Brookfield, WI
  • Telelink Call Centre, St. John’s, NL
  • TigerTel, London, ON
  • TigerTel, Oshawa, ON
  • TigerTel, Montreal, QC
  • TigerTel, Nanaimo, BC
  • TigerTel, Vancouver, BC
  • TigerTel Toronto/Halifax, Toronto, ON and Halifax, NS
  • Time Communications, White Bear Lake, MN

Connections Magazine congratulates these call centers that are worthy of distinction. Please consider them for your outsourcing contact center needs.

[From Connection Magazine Jul/Aug 2011]

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