The July/August 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Voice Quality Enhancement: Resolving VoIP Audio Quality for Contact Centers- From the Publisher: The Saga of a Telemarketing Failure
- The Two-Call Close
- Filling Your Call Center with Proactive, Self-Reliant Agents
- 2011 ATSI Convention Coverage
- UC-Based Phone System: The Potential to Make Life Easier
- Teleservice and Outsource Call Center Directory
- Consciousness and the Customer Experience
- ATSI 2011 Call Center Award of Distinction Winners
- ATSI Award of Excellence Winners 2011
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]