CAM-X 2012 Call Centre Award of Distinction Winners

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program focuses on call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. It’s a “mystery caller” program that uses two independent judges with predetermined scoring criteria to evaluate calls.

The 2012 Call Centre Award of Distinction winners are:

  • Time Communications, White Bear Lake, MN
  • Focus Telecommunications, Inc., Eldersburg, MD
  • Answer 1, Phoenix, AZ
  • Anser Services, Green Bay, WI
  • Appletree Answering Service, Inc., Chicago, IL
  • Appletree Answering Service, Inc., Portland, ME
  • Appletree Answering Service, Inc., St. Louis, MO
  • Appletree Answering Service, Inc., Anaheim, CA
  • Re: Messaging Solutions Inc., Abbotsford, BC
  • Answer Plus, Hamilton, ON
  • Extend Communications Inc., Brantford, ON
  • Answer Plus, Toronto, ON
  • Telelink, St. John’s, NL
  • Select Call Centre, Edmonton, AB
  • TigerTel Nanaimo
  • TigerTel Oshawa
  • TigerTel Vancouver
  • Connections Call Center, Squamish, BC
  • Intercon Messaging Inc., Drayton Valley, AB
  • PDL Contact Centres, Calgary, AB (earning the top score)

[From Connection Magazine Jan/Feb 2013]

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