The January/February 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Twelve Steps to Successful Telemarketing – Step Ten: Handling Objections- From the Publisher: Home Work
- Ask Kathy: Leaving a Great Voicemail Message
- Five Critical Success Factors for Work-at-Home Agents
- Vendor Spotlight: Amtelco
- Six Steps to Implementing a Contact Center Quality Program
- Breaking Bad Habits: How to Create Change that Sticks
- CAM-X 2012 Call Centre Award of Distinction Winners
- Training’s Impact on Turnover
- Getting It Right at the Edge
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]