CAM-X Announces 2011 Call Centre Award of Distinction Winners

The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria. The 2010 Call Centre Award of Distinction winners are:

• Time Communications, White Bear Lake, MN
• Intercon Messaging Inc., Drayton Valley, AB
• Answer Plus, Hamilton, ON
• Appletree Answering Service, Inc., Wilmington, DE
• Appletree Answering Service, Inc., Portland, ME
• Appletree Answering Service, Inc., Anaheim, CA
• Appletree Answering Service, Inc. ,St. Louis, MO
• Appletree Answering Service, Inc. ,Ohio
• Extend Communications Inc. ,Brantford, ON
• PDL Contact Centres, Calgary, AB
• Telelink Call Centre, St. John’s, NL
• Select Call Centre, Edmonton, AB
• Connections Call Center, Squamish, BC
• TigerTel, Winnipeg, MB
• TigerTel, Montreal, QC
• TigerTel, Toronto, ON & Halifax, NS
• TigerTel, Oshawa, ON
• TigerTel, Vancouver, BC
• TigerTel, Nanaimo, BC
• Focus Telecommunications, Inc., Eldersburg, MD
• Re: Messaging Solutions Inc., Abbotsford, BC
• Answer 1 Communications, Phoenix, AZ

[From Connection Magazine – November 2011]