The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services. This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria. The 2010 Call Centre Award of Distinction winners are:
- Time Communications, White Bear Lake, MN
- Intercon Messaging Inc., Drayton Valley, AB
- Answer Plus, Hamilton, ON
- Appletree Answering Service, Inc., Wilmington, DE
- Appletree Answering Service, Inc., Portland, ME
- Appletree Answering Service, Inc., Anaheim, CA
- Appletree Answering Service, Inc. ,St. Louis, MO
- Appletree Answering Service, Inc. ,Ohio
- Extend Communications Inc. ,Brantford, ON
- PDL Contact Centres, Calgary, AB
- Telelink Call Centre, St. John’s, NL
- Select Call Centre, Edmonton, AB
- Connections Call Center, Squamish, BC
- TigerTel, Winnipeg, MB
- TigerTel, Montreal, QC
- TigerTel, Toronto, ON & Halifax, NS
- TigerTel, Oshawa, ON
- TigerTel, Vancouver, BC
- TigerTel, Nanaimo, BC
- Focus Telecommunications, Inc., Eldersburg, MD
- Re: Messaging Solutions Inc., Abbotsford, BC
- Answer 1 Communications, Phoenix, AZ
[From Connection Magazine – November 2011]