The November 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The Twelve Steps to Successful Telemarketing – Step Three: Respect Their Time- From the Publisher: The Art of Finding a Call Center Manager
- Guest Column: Jobs4America: How Intrepid Leaders Are Jumpstarting Job Growth in America
- How to Fire Employees Within the Call Center Context
- Making Telework Work
- Speech Analytics: Tips to Calculating ROI
- Annual Call Center Directory
- Big Data in Telecom: The Need for Analytics
- Incentive Programs for Home Agents
- Outbound Sales Success
- CAM-X 2011 Call Centre Award of Distinction Winners
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]