Overcoming Call Reluctance, Part Four
By Kathy Sisk In the last issue we discussed the first fear prospects have (the approach) and ways to overcome it. We’ll conclude with how … Read more
By Kathy Sisk In the last issue we discussed the first fear prospects have (the approach) and ways to overcome it. We’ll conclude with how … Read more
Amtelco’s miTeamWeb Home page displays a variety of information, displayed in widgets. Widgets are useful applications that occupy a portion of a web page and … Read more
Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, … Read more
The September/October 2019 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Challenges and Opportunities: Contact Center and Artificial … Read more
By Jeff Gallino Here are answers to some questions I often hear about call center speech analytics. Question: What’s the biggest trend you’ve seen when … Read more
By Jeff Kalberg Enterprises, now working diligently to execute on digital transformation, are adopting unified communications (UC) as a means of enhancing competitiveness and collaboration. … Read more
The Unification: Startel, Professional Teledata, and Alston Tascom It was only two years ago when three companies with long, rich histories in the evolution of … Read more
By Gina Tabone Healthcare strategists must lead the campaign to transform call center agents into caregivers and move from a call center mentality to a … Read more
By Donna Fluss For most of the past forty years, contact centers have performed quality management (QM) the same way. Calls are identified for evaluation … Read more
By Megan Hottman What is outsourced telesales? Outsourced telesales is partnering with an external organization to help sell your products or services directly to the … Read more