PIN 2003 Annual Meeting
By E. Senecal The Professional Inbound Network (PIN) annual meeting was held in New Orleans at the Chateau LaMoyne. Professional Teledata hosted a reception on … Read more
By E. Senecal The Professional Inbound Network (PIN) annual meeting was held in New Orleans at the Chateau LaMoyne. Professional Teledata hosted a reception on … Read more
[Read our case study about On-call Scheduling Software.] Virtually all telemessaging operations and many inbound teleservice companies have an outbound component to their work. In … Read more
By Gary DuPont MASCO Services Inc. (MSI) offers a full range of telecommunications services, including centralized attendant and main number answering, radio-paging and cellular dispatch, … Read more
By Stephen Manallack It is said that creativity and management are a great team. Yet, so many in senior management positions say, “I just can’t … Read more
By James M. Ballard Call centers that handle protected health information need a strategy for meeting the government security and privacy mandates of HIPAA (the … Read more
By Peter Lyle DeHaan, PhD Almost every day, someone asks me, “How can I get more sales?” In fact, for my clients and prospects, increasing … Read more
By John Ratliff In today’s fast-paced business environment, successful companies know their customers and quickly respond to their needs. To react to these interactions with … Read more
The Axon User’s Group (AUG) held their 2003 spring meeting in Las Vegas, April 4 and 5. Approximately 50 people attended, exceeding early expectations. The … Read more
By Mike Wilson J.D. The Federal Trade Commission announced amendments to the Telemarketing Sales Rule in December 2002. Two important changes are described below: National … Read more
By Michele M. Ringwood To be bilingual means being able to use two languages with equal fluency. In our Spanish/English language call center, Pronto Connections, … Read more