The April 2003 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
From the Publisher: Reputation, Referrals, and Credentials- Interview with Lori Jenkins: ATSI Convention Chair
- It’s All About Credentials
- Language Interpretation
- NAEO Convention Coverage
- TAS Tips: Valuation Fallacies
- Travel Rules Change Again
- The Trouble With Medical Messaging: Part 2
- Understanding Your Phone Bill: Billing Increments and Minimums
- Vendor Profile: Szeto Technologies (updated 2013)
- What Does It Mean To Be A Bilingual Call Center?
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]