The April 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Keep Protected Health Information Secure- Protecting Patient Information in the Cloud
- From the Publisher: When Games Supersede Work
- Ask Kathy: Handling the Premature Objection
- Communications Factors to Consider for Disaster Preparedness
- Finding Success Between Shores
- Speech Analytics: Offering Value Across the Enterprise
- Mobile Personal Assistants and Customer Service
- The 14th Annual Call Center Week
- The Twelve Steps to Successful Telemarketing – Step Ten: Handling Objections, Part Three of Three
- Social Media in the Contact Center: Are You In?
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]