The December 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The 2010 Connections Magazine Buyers Guide- From the Publisher: Blogging about Technology
- Where in the World Is President Goldenberg?
- Mind Your Business: Asset Allocations
- Buying Habits that Work
- Designing Country Operating Models for Global Customer Service: The Case of Mexico
- 2009 CAM-X Convention Report
- CAM-X 2009 Call Centre Award of Distinction
- CAM-X 2009 Award of Excellence Winners
- The Future of BPO and the Question that Will Determine the Winners
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]