The January/February 2014 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Work at Home: Finding the Cloud and Accessing the Information Highway- From the Publisher: Will You Help Us?
- Outsource Call Center Listing
- Ask Kathy: Recruiting Ideal Agents
- Four Contact Center Killer Channels for the New Year: Multi-channel Comes of Age in 2014
- Enterprise Contact Center Predictions for 2014
- Agent Incentives and Christmas Savings Clubs: Everything Old Is New
- Looking Ahead: It’s All About the Customer
- Call Centers Are Helping the Economy to Rebound
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]