The July/August 2015 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: Is Being Effective Good Enough?
- Cloud-Based System Economics 101
- Vendor Profile: OnviSource
- Workforce Optimization Solutions Adapt to Changing Market Needs
- Outsource Call Center Listing – Directory of Non-USA-Based Outsourcing Call Centers: Canada and offshore
- The Many Facets of Change Happening Now in the Contact Center
- Workforce Management: Productivity, Engagement and the Customer Experience
- Out With the Hold and In With the Virtual Queue
- Using Technology to Humanize Customer Care
- Guest Column: Looking Ahead to Soft Switching
- Ask Kathy: The Outbound Calling Woe – “I’m Not Interested”
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]