The March 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Appointment-Taking in Today’s Web 2.0 World- Appointment-Scheduling Software Vendors
- From the Publisher: Perceptions of Call Center Outsourcers
- Certification Is Differentiation
- Mind Your Business: The Asterisk Alternative
- Seniors Helping Seniors Is Proving to Be Effective
- The Recession’s Impact on Contact Center Technology Investments
- ATA-SRO Accreditation: The Charlton Group Scores First
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]