The March/April 2014 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Delivering Healthcare Customer Service Excellence- Nurse Triage Call Centers Can Provide Important Patient Data
- From the Publisher: Don’t Make Extra Work for Your Agents
- Outsource Call Center Listing: Healthcare Call Center Directory
- Ask Kathy: A Career Path
- Enterprise Servicing Goals for 2014
- Vendor Profile: Amtelco’s Intelligent Series Version 4.1 Released
- Highlights of the Future Call Center Summit
- Excellent Gamification Examples: The Fun Theory
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]