The March/April 2016 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: Healthcare is Hot – Is Your Contact Center Ready?
- How to Evaluate a Nurse Triage Call Center Platform
- Five Tips for Successful Patient Triage
- Transforming WFO into CEM: Unify Omnichannel Analytics with Big Data Management
- A Successful Presentation
- Can Telehealth Save Medicare?
- Finding the Right Medical Call Center Consultant
- Healthcare Contact Center Outsourcing and Vendor Directory
- Delighting your Customers
- Ten Best Practices for Delivering Virtual Training
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]