The May/June 2014 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: Don’t Chase Away Shoppers: Turning Prospects into Customers
- Directory of US-Based Call Centers
- Guest Column: A Secure Approach to Healthcare Messaging
- Ask Kathy: Job Diversification for Call Center Agents
- Vendor Profile: Alston Tascom Inc.
- Monitoring Your Salespeoples’ Gatekeeper Skills
- Could Work-at-Home Agents Turn the Call Center into a Ghost Town?
- Preview of the Fifteenth Annual Call Center Week
- Playing Games with Customer and Employee Satisfaction
- Why Do Organizations Need to Build a Technical Network for Themselves?
- Is Your Agent Incentive Program More Like Applebee’s or McDonald’s?
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]