The May/June 2015 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
From the Publisher: Your Service Is Only as Good as Your Weakest Link- Quality Live Agents Are Still Required
- Sponsor Spotlight: Amtelco
- Three Steps for Taking the Stress Out of Managing Contact Center Compliance
- United States Outsourcing Call Center Listing
- Don’t Miss the 16th Annual Call Center Week
- Six Keys to Customer Service Success
- A CIO’s Road Map to the Customer Service Cloud
- Creating a Citizen Experience Turnaround
- Ask Kathy: Why Telemarketing Programs Fail – Part 4
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]