The November 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Avoid Successful Lawsuits by Non-Performing Employees- Call Control through Call Scripting
- Call Scripting Comes of Age
- Customer Service is a Strategy, Not a Slogan
- Keys to a Positive Attitude
- “Learning by Association” Benefits Everyone
- Simplify Negotiations with Effective Communication
- Teleservice Agency / Outsource Call Center Listing
- What is Telephone Nurse Triage?
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]