The October 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Home Agent Adoption in 2010- Six Steps to Simplify Remote Management
- The Home Agent Model: Drive to Security, Arrive at Flexibility
- From the Publisher: Contact Center Survey Summary – Part 2
- A Tribute to Allen Kalik
- Implement Customer Dynamics to Better Serve Customers
- IVR Optimization: A Small Investment for a Great Payback
- Coaching Works for Everyone!
- Directory of Teleservice Agencies
- The Importance of Using Positive Language
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]