The September 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Call Recording and Quality Monitoring- Call Recording/Voice Logging Software
- From the Publisher: The Myth of Self-Service
- Making the Most of Music-On-Hold
- The Secret to Hiring Top Agents
- Selecting and Mentoring Call Center Supervisors
- Simplifying Data Storage Using a Backup Appliance
- Tips for More Effective Email Communication
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]