The September/October 2014 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: Customer Service: You Can Do It the Easy Way or the Hard Way
- Outsource Call Center Listing: Directory of Multilingual Teleservice Agencies
- Guest Column: BYOD – Are You Prepared to Join the Healthcare Party?
- Ask Kathy: The C and D Agents
- Bringing the Human Touch to the Digital Age
- The Buzzwords Battle: Is it Omni-Channel or Multi-Channel?
- Workforce Management Systems: It’s All About the Algorithms
- Three Best Practices to Jumpstart Your Desktop Automation Project
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]