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certification

Call Center Site Certification: An Interview with Chris Bell

December 5, 2022May 1, 2004 by Peter Lyle DeHaan

By Peter Lyle DeHaan, PhD Call center certification is a concept gaining both interest and momentum. After a slow start three years ago, call center … Read more

It’s All About Credentials

December 4, 2022April 1, 2003 by Peter Lyle DeHaan

You say and believe that your call center is good, but can you prove it? Sure, you have clients who say how much they value … Read more

Reputation, Referrals, and Credentials

December 4, 2022April 1, 2003 by Peter Lyle DeHaan

By Peter Lyle DeHaan, PhD About three years ago, I started to sense that it was time for a career change. Work wasn’t fun any … Read more

Call Center Certification Can Your Company Benefit?

May 15, 2023March 1, 2002 by Peter Lyle DeHaan

By Chris Bell The Startel National Users Group’s (SNUG) board of directors recognizes that up until now, excluding the CAM-X and ATSI Award of Excellence … Read more

A Case for Call Center Certification

December 3, 2022March 1, 2002 by Peter Lyle DeHaan

By Beth Cooper Certification programs have been around for a long time. Type the words “certification program” in any Internet search engine and you will … Read more

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