ATA-SRO Accreditation: The Charlton Group Scores First
By Angela Morris The ATA-SRO was established in April 2006. Initially the ATA-SRO developed and adopted a set of industry “standards” that address consumers’ needs … Read more
certification
Certification Is Differentiation
By Beth Cooper The ATSI 24/7 certification programs consist of four areas of credentialing for the teleservices industry: agent, dispatcher, supervisor, and site. Over the … Read more
ATSI Awards Gold Call Center Certification to ABA
A Better Answer, Inc. of Plano, Texas has been awarded the prestigious Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI). A … Read more
ATSI Announces Certified Agent of the Year Award Program
ATSI created a new awards program that recognizes outstanding ATSI 24/7 certified agents. The ATSI 24/7 Certified Agent of the Year Award will give call … Read more
Mid-State Communications Receives ATSI Gold Call Center Certification
ATSI (Association of Teleservices International) announced that Mid-State Communications, LLC has received the Gold 24/7 Call Center Certification Award. The certification indicates that Mid-State Communications … Read more
Call Center Certification Programs
By Beth Cooper In these tough economic times, one might wonder why in the world one might consider expending the effort and money to certify … Read more
ATSI Awards Gold Call Center Certification
The Association of Teleservices International (ATSI) announced that Towne Answering Service has received the Gold 24/7 Call Center Certification Award for the second time. Towne … Read more
ATA’s Self Regulatory Organization Launches Auditor Certification Training
The American Teleservices Association (ATA) completed its first auditor certification training. This training program provides an extensive three-day curriculum which includes an in-depth review of … Read more
Industry Standards Initiative
By Ray Shaw In June 2004, then ATSI president Steve Diels chaired an ATSI strategic planning session in Vancouver, Canada. Out of that planning session … Read more
Support Center Site Certification: Is it for you?
By Greg Coleman If you are considering site certification for your support center you are probably deluged by the sheer amount of information, facts, and … Read more