By Angela Morris The ATA-SRO was established in April 2006. Initially the ATA-SRO developed and adopted a set of industry “standards” that address consumers’ needs … Read more
By Beth Cooper The ATSI 24/7 certification programs consist of four areas of credentialing for the teleservices industry: agent, dispatcher, supervisor, and site. Over the … Read more
A Better Answer, Inc. of Plano, Texas has been awarded the prestigious Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI). A … Read more
ATSI created a new awards program that recognizes outstanding ATSI 24/7 certified agents. The ATSI 24/7 Certified Agent of the Year Award will give call … Read more
ATSI (Association of Teleservices International) announced that Mid-State Communications, LLC has received the Gold 24/7 Call Center Certification Award. The certification indicates that Mid-State Communications … Read more
By Beth Cooper In these tough economic times, one might wonder why in the world one might consider expending the effort and money to certify … Read more
The Association of Teleservices International (ATSI) announced that Towne Answering Service has received the Gold 24/7 Call Center Certification Award for the second time. Towne … Read more
The American Teleservices Association (ATA) completed its first auditor certification training. This training program provides an extensive three-day curriculum which includes an in-depth review of … Read more
By Ray Shaw In June 2004, then ATSI president Steve Diels chaired an ATSI strategic planning session in Vancouver, Canada. Out of that planning session … Read more
By Greg Coleman If you are considering site certification for your support center you are probably deluged by the sheer amount of information, facts, and … Read more