Customer Satisfaction Program Garners Award-Winning Results
By Randy Anderson Like any contact center for hire, we at Taction put our reputation on the line – literally – thousands of times every … Read more
By Randy Anderson Like any contact center for hire, we at Taction put our reputation on the line – literally – thousands of times every … Read more
Electric Insurance Company (EIC), a nationwide direct writer of property and casualty insurance for over 35 years and benefit provider for the General Electric Company, … Read more
By Suzanne Crow SAP AG, the world’s leading provider of business software solutions, aims to migrate its global TDM voice communications to an IP-based (Internet … Read more
By Drew Robb On Net Communications is a busy outsource call center located within the tranquil setting of Weardale in northeast England. Launched in January … Read more
By Dr. Dean Robb More than ever before, sustaining success in today’s marketplace demands that every company build capability for sustainable entrepreneurship. Despite that demand, … Read more
By Drew Robb Alert Communications of South Pasadena, CA, found it a constant challenge to accurately predict call volumes and agent requirements. As a result, … Read more
By Carin Shulusky Aggie Allbright wasn’t thinking of a hurricane when she opened her security and answering service business in 1979, but Hurricane Charley may … Read more
By Pat Traynor If you look in any business magazine or newspaper these days, it’s hard to turn more than a couple pages without seeing … Read more
By Michael Holbrook Company: PeopleSoft, Inc. is a leading provider of collaborative enterprise software. PeopleSoft Pure Internet Architecture enables organizations to reduce costs and increase … Read more
By Melissa Prusher Many companies select an outsourcing partner for their call center needs so that they may better focus on their core businesses. Sitel, … Read more