By Rob Auld and David Byck In the call center industry, efficiency is everything, but not at the expense of the customer experience (CX). Readymode, … Read more
By Scott Newman Transparent BPO recently undertook a serious initiative: to deploy 850 brick-and-mortar contact center agents to a work-from-home (WFH) environment. With captive contact … Read more
Teleservice Company Achieves an 11 Percent Bump in Ongoing Monthly Billing By Janet Livingston Many teleservice companies have clients with on-call staff that must be … Read more
By Rick Burkett If you were to ask the average person on the street to describe their idea of a call center, you’d probably hear … Read more
By Jim Iyoob Although an Internet presence has the power to revolutionize an industry, many companies are finding that customers are leaving their websites without … Read more
By Candy Mizer The United Kingdom’s South Gloucestershire Council was created in 1996 as part of the country’s plan for the organization of local government. … Read more
By Matt Jackson and Shannon Curley The art of unlocking the potential of a country for call center operations can be directly tied to the … Read more
As shared by Kevin Ryan and Chuck Boyce The Voice over Internet Protocol (VoIP) has become a force that must be reckoned with for each … Read more
By Joanne Lowy As the Spanish-speaking market inside and outside of the U.S. continues to becomes more lucrative, companies are looking for more efficient and … Read more
By Trevor Readinger For most call centers, there’s a delicate balance between meeting service level and efficiency goals and ensuring that employees are satisfied with … Read more