A CIO’s Road Map to the Customer Service Cloud
By Neil Titcomb The definition of cloud computing is multifaceted and confusing. Here are the main aspects of cloud computing and descriptions of what they … Read more
By Neil Titcomb The definition of cloud computing is multifaceted and confusing. Here are the main aspects of cloud computing and descriptions of what they … Read more
By Rob Schneider Regardless of whether customer relationship management is handled in-house through internal agents or outsourced to a third-party contact center service provider, there’s … Read more
By Joseph Pedano Late one night, 911 operators received a harrowing phone call from a woman who heard strange noises at her front door. She … Read more
By Wayne Scaggs If you are going to work from home, a little understanding of the cloud (computing via the Internet) may be very useful. … Read more
By Mariann McDonagh and Mike Perry As a contact center executive, telephony is critical to your business. If you’re moving – or thinking about moving … Read more
By Liz Osborn You’ve probably heard a lot about the benefits of cloud computing. But how does it apply to your contact center? There are … Read more
By Keith McFarlane Do you remember when you first heard about the cloud? What about the last time you talked about the cloud in your … Read more
By Steven Thurlow If you’re betting that cloud computing will have a big impact on the future of your call center, you’re in good company. … Read more
By Rich Sadowski Companies across the healthcare industry have started collaborating with virtual contact centers in an attempt to operate more efficiently while still offering … Read more
By Wayne Scaggs What is cloud-based anything? The cloud-based application is a newer concept that allows the use of an application without buying and installing … Read more