A CIO’s Road Map to the Customer Service Cloud
By Neil Titcomb The definition of cloud computing is multifaceted and confusing. Here are the main aspects of cloud computing and descriptions of what they … Read more
Cloud-Based Computing Articles
Three Ways to Boost Contact Center Profits with the Cloud
By Rob Schneider Regardless of whether customer relationship management is handled in-house through internal agents or outsourced to a third-party contact center service provider, there’s … Read more
Are You Secure? Top Security Considerations When Evaluating Cloud Services
By Joseph Pedano Late one night, 911 operators received a harrowing phone call from a woman who heard strange noises at her front door. She … Read more
Work at Home: Finding the Cloud and Accessing the Information Highway
By Wayne Scaggs If you are going to work from home, a little understanding of the cloud (computing via the Internet) may be very useful. … Read more
Telephony and Connectivity to the Cloud: Considering an All-in-One Contact Center Solution
By Mariann McDonagh and Mike Perry As a contact center executive, telephony is critical to your business. If you’re moving – or thinking about moving … Read more
Ten Reasons to Move Your Contact Center to the Cloud
By Liz Osborn You’ve probably heard a lot about the benefits of cloud computing. But how does it apply to your contact center? There are … Read more
Six Benefits of the Cloud Contact Center
By Keith McFarlane Do you remember when you first heard about the cloud? What about the last time you talked about the cloud in your … Read more
Tapping the Cloud for Customer Service
By Steven Thurlow If you’re betting that cloud computing will have a big impact on the future of your call center, you’re in good company. … Read more
Protecting Patient Information in the Cloud
By Rich Sadowski Companies across the healthcare industry have started collaborating with virtual contact centers in an attempt to operate more efficiently while still offering … Read more
Cloud-Based Call Centers: What, Why, When, Where, and How
By Wayne Scaggs What is cloud-based anything? The cloud-based application is a newer concept that allows the use of an application without buying and installing … Read more