Outbound Articles

By Joan Mullen From the questions that have come across my desk over the past few weeks, it is obvious that the proposed revisions to … Read more

By Mike Wilson J.D. The Federal Trade Commission announced amendments to the Telemarketing Sales Rule in December 2002. Two important changes are described below: National … Read more

By Susan Best Outbound telemarketing has evolved over the last 20 years. An industry that in the early days made telephone calls to an untargeted … Read more

The majority of Connections Magazine readers are involved with businesses that focus, either exclusively or primarily, on incoming calls. To someone who specializes in processing … Read more

By Wayne Scaggs Effective script writing takes time and planning, but it is well worth the effort. Providing your agents with an effective script is … Read more

By Bronson Trebbi If a long weekend of R & R in the Bahamas could teach you anything, it would be to appreciate the value … Read more