12 Metrics You Need to Know to Hit Your Sales Goals
By A.J. Windle What’s the correlation between hitting your sales goals and leprechauns? Well, since it’s March, let me tell you how. St. Patrick’s Day … Read more
Sales Articles
Appointment Setting Versus Lead Generation
By Shaun Thompson Appointment setting and lead generation are both strategic business options that most companies employ to accelerate their sales, but they’re often commonly … Read more
Telesales Best Practices: Three Tips to Improve Telesales Training
By Angela Garfinkel When it comes to telesales best practices, evaluating your training program is typically at the top of the to-do list. Telesales training … Read more
How to Use Outsourced Telesales for Increased Market Share
By Megan Hottman What is outsourced telesales? Outsourced telesales is partnering with an external organization to help sell your products or services directly to the … Read more
How to Move Leads through Your Sales Funnel
By Janet Livingston All people in sales depend on the sales funnel. Salespeople at outsource call centers are no different. As the metaphor goes, you … Read more
Connecting on an Outbound B2B Sales Call
By Matthew Robison Let’s face it: Nobody likes receiving sales calls. Those of us who aren’t millennials remember the days of the landline ringing at … Read more
Telemarketing Lead Generation
Five Tips for High Quality Leads By A. J. Windle Our economy exists because of sales. Think about it. Everything we have is tied back … Read more
Ask Kathy: Effectively Prevent Customer Cancellations
By Kathy Sisk Customer cancellations are inevitable in the BPO industry, and they can be frustrating. There are many reasons why a customer might cancel … Read more
Ask Kathy: Mastering the Trial Close
By Kathy Sisk Closing a sale occurs when the customer agrees with the conditions and gives the agent his or her firm commitment. Closing a … Read more
Monitoring Your Salespeoples’ Gatekeeper Skills
By Nathan Teahon Is your business-to-business telesales program performing below par? If so, what’s wrong? This could be a million-dollar question. Poor performance might be … Read more